Frequently Asked Questions

1. What are the check-in and check-out times?
Check-in is from 3:00 PM onwards, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request and subject to availability.

2. Do you offer airport transportation?
We do not provide direct airport transportation, but you can take an oficial taxi at the airport or what they call a colectivo, which is a shared taxi van at a lower cost that a private taxi.

3. Do you host cultural events?
We have a regular calendar of cultural activities. If you have an avent to propose you can contact sobreluna in our contact page and tell us about it.

4. Is there free Wi-Fi available?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

5. Do you have parking available?
Yes, we offer limited on-site parking spaces for our guests, subject to availability.

6. What are the cancellation policies?
Our cancellation policies vary depending on the rate and booking method. Please check your reservation details or contact us directly for specific information.

7. Are there any nearby restaurants or bars?
Yes, SOBRELUNA is conveniently located near popular restaurants and bars, and scenic nature spots. Our front desk team will be happy to provide recommendations.

9. How can I contact the hotel for further inquiries?
You can reach us via email at maria@sobreluna.mx